FAQ
payment
We currently support three payment methods: paypal, bank transfer and bank card, and will open more payment methods in the future
Generally speaking, there are three main reasons why PayPal is refused payment. The first is that the credit card information filled in by the customer is inaccurate; Second, the credit card balance is insufficient; Third, the PayPal system automatically refuses to pay.Please check your bank card information for the first two types. If it is the third type, please contact paypal customer service to solve it
We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.
Yes, we offer coupon codes. Enter the coupon code given by the seller on the checkout page to get a discount
Once the payment has been made, you will receive an email message with details of the order, indicating that you have paid successfully
Please send a message to my email address after successful payment on the checkout page, and I will give you the invoice
We do not offer cash on delivery, only online payment
If you need a refund, please contact our Customer Support team or email us with order details. We will assist you with your refund request in accordance with our refund policy.
SHIPPING
Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.
USA – UPS Express (except Alaska and Hawaii)
UK – Local DPD Express
Europe – UPS Express/ DPD Express/ DHL Express
Shipping costs are usually calculated based on the weight of the item, the destination of transportation and the chosen method of transportation. You can see the shipping cost at checkout. Our European freight is a uniform 5 euros
In case the goods are lost or damaged, please contact us or send an email to my email address and we will investigate and help resolve the problem.
You can track your order by logging into your account and going to the “Order History” section. We’ve also sent orders tracking via email or whats app
Our delivery to Europe usually takes about 10 to 14 days, which is the normal delivery time, to other countries outside Europe may be one to two days slower
Not yet. Out of Australia and Mexico,
SECURITY
We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.
We use a secure payment processing system that complies with PCI standards to ensure the security of your payment information.
Check the website’s URL to ensure it matches the official website. Additionally, look for the SSL certificate, which should indicate that the site is secure.
We recommend using uppercase and lowercase letters and numbers, as well as character combinations